These Terms & Conditions shall apply to all sales through http://www.kompasswatches.com and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon http://www.kompasswatches.com, unless approved in writing by an authorized representative of Kompass Watches.
PRICE AND PAYMENT
Payments are made via PayPal express checkout with secure encryption. Kompass Watches may cancel your order if no payment has been received after submitting your order.
All prices on our homepage include Swedish VAT which is 20% of the price.
When you order from a country within the EU, Hong Kong, China or Singapore (orders below 400 SGD) and Australia/ New Zealand (orders below 6000 SEK) you pay the price including VAT and no other fees are added. When you order from a country outside of the EU, Hong Kong, China, Singapore, Switzerland or Australia/ New Zealand the Swedish VAT is deducted from the price, instead you pay VAT and customs duty in your homeland.
Kompass Watches offer worldwide free shipping.
The delivery time is stated in the shopping cart. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
In case Kompass Watches has reason to question buyer's solvency or ability to pay for delivered products, Kompass Watches have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Kompass Watches.
Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning a service/product is to be done on your expense, unless the product/service is faulty or damaged upon delivery. Returned products/services are to be sent as letters or postal packages, and not for COD. In case of a trade, Kompass Watches will pay for the delivery of the replacement product/service. When you have applied the return policy you shall: -in the case of a product: return the product personally or by mail to us. -in the case of a service: make the material available to us, unless this poses significant stress to your person.
Kompass Watches return period is 14 days.
Kompass Watches shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. Kompass Watches will pay to send replacement products and/or services.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Kompass Watches have informed you about the product.
WHEN RETURNING A PRODUCT:
-You are obliged to keep the product in the same condition as when delivered.
-You must not have used the product or removed the protective plastic wrapping, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
WARRANTY AND SERVICES
The warranty is valid for 24 months from the date of purchase and covers all manufacturing defects excluding strap, glass, battery and damage caused by unauthorized third parties. The warranty does not cover any defects caused by external damage or unintended use.
Kompass is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.